Frequently Asked Questions

Framing depends on each artwork so please check the artwork page to see if it has frames or not.

Of course, we do offer you a framing option. If you are interested in framing the artwork, please contact us here.

Every artwork listed on Decoralley is made by our artists and is 100% authentic.

Every artwork listed on Decoralley is made by our artists and is 100% authentic.

We offer promotional discounts on occasion. When a discount on an artwork is available, you would be shown a discounted price on the website or will receive a promocode for the same.

Payments can be made through razorpay payment gateway that allows payments through Netbanking, UPI, Wallets, Credit/Debit Cards...etc. Payments can also be made by COD (Cash on Delivery) mode only for paintings upto some threshold. If you wish to pay by Bank Transfer, DD or Cheque, please contact us at [email protected] or +91-9599683804.

To pay from any payment source except the listed ones. Contact Us here.

Every artwork delivered is insured. Insurance can be claimed in case of any damage.

We use delivery companies such as DHL and FedEx. We may use other companies as well depending on the destination. To find out more information about shipping and delivery, please read our Terms of Service.

Yes, we offer free shipping on all artworks on the website.

We have detailed guidelines for carefully packaging the products. Please Contact Us for more information on packaging details.

If the ordered artwork is confirmed and you have already received a confirmation email, it is not possible to cancel your order as it has already been processed. If you have not received a confirmation email, you are able to cancel the order.

Please check our Return Policy

In case you received a damaged artwork, you need not worry as all are artworks are insured. Just Contact Us with further information and we will help resolve the issue.

In case you received a damaged artwork, you need not worry as all are artworks are insured. Just Contact Us with further information and we will help resolve the issue.

In most cases, there will be NO charge for return shipping. However, if there is damage to the art piece(s) caused by the buyer, the buyer is required to cover shipping costs.

We will start the refund process after we have received the returned item(s). Refunds are issued in the method in which you made your original payment.